Contact support

If you can't find an answer in the Help Center, send us a message from inside GarnerDocs. Everyone in a workspace can write to support, whatever their role.

Find Help & Support

Select Help & Support at the bottom of the sidebar, or the ? button in the header. You can also press ⌘K on a Mac or Ctrl+K on Windows, type "support" and choose Contact support to jump straight to the form.

The page searches the Help Center as you type. Articles open in a new tab, so you keep your place in GarnerDocs. The contact form is at the bottom of the page.

If your workspace requires two-factor authentication and you haven't set it up yet, Help & Support still opens.

Send a message

1. 1

   Choose a topic

   Pick Question, Something isn't working, Billing or Feature idea.

2. 2

   Write a subject

   A few words about what you need, for example "Client can't open the upload link".

3. 3

   Describe what happened

   Say what you were doing, what you expected and what happened instead. Name the request or client if it helps, and copy any error message word for word.

4. 4

   Send it

   Select Send message. We reply by email to the address you sign in with.

What we attach automatically

So we can find your account without asking, each message includes:

• your name, email address and role
• the workspace's name and ID
• its plan and whether it's on a free trial
• when you sent it, and the browser you used

We don't store your message in GarnerDocs, and it doesn't appear on the Activity page.

When we reply

Plans and limits

Prefer email?

Write to the address shown under the contact form. Send it from the address you sign in with, so we can match it to your workspace.