Reviewing documents
Download a file
Download any file your client uploaded, through a private link that expires in minutes.
Last updated · Facts checked
Select the download icon next to a file on the request page, Download in the preview panel, or Download in the file's ⋯ menu on the Documents page. The file downloads with the name your client gave it.
Steps
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Find the file
Open the request, or find the file on the Documents page. Use the All files tab to see files you've already approved.
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Download it
On the request page, select the download icon (Download [file name]) next to the file. In the preview panel or the ⋯ menu, select Download.
To download every file on a request in one go, see Download all files as a ZIP.
What happens when you download
- GarnerDocs checks that you're signed in to the workspace the file belongs to. Nobody outside your team can download it, even with the address.
- Your browser is sent to a private link to the stored file that works for 5 minutes, and the download starts.
- The download is recorded in your workspace's audit log.
You don't need to do anything with the link: your browser uses it straight away.
Why the links expire
Files are kept in private storage that isn't reachable from the internet. Each time you download, GarnerDocs creates a fresh link that works for a few minutes only. If the address is copied into an email or saved in browser history, it stops working soon after, and anyone who wants the file has to sign in again. Select Download again whenever you need the file; there's no limit.
Good to know
- Earlier versions, such as files you sent back for replacement, can be downloaded from the same row or from History.
- Previewing a PDF, JPG or PNG opens the file in your browser the same way, through the same check and short-lived link.
- Once a request's files are deleted, at the end of the retention period or with Delete files now, they can't be downloaded. The file names and review history stay, with a note such as "Deleted after the retention period". Download anything you need to keep before then.
- Anyone on your team can download files from any request in your workspace.