Update your profile, email or password

Go to Settings → Profile to change your name, job title, email address or password. Everyone on the team can do this for their own account.

Change your name, job title or email

1. 1

   Open your profile

   Select Settings, then the Profile tab.

2. 2

   Edit your details

   Change your Name, Job title or Email. Your name and job title are how you appear to your team and on your client's upload page.

3. 3

   Save

   Select Save profile.

Your job title belongs to the workspace you're in. If you're in several workspaces, you can have a different title in each.

If you change your email

GarnerDocs sends a confirmation link to the new address, and you'll see "Profile saved. Check your inbox to confirm your new email."

Until you select that link, GarnerDocs shows a Check your email page instead of your workspace. If the email hasn't arrived, select Resend email there. You sign in with the new address from now on.

Change your password

1. 1

   Open the Password card

   In Settings → Profile, scroll to Password.

2. 2

   Enter your passwords

   Fill in Current password, then your New password twice, the second time under Confirm new password.

3. 3

   Save

   Select Update password.

Your new password must be at least 8 characters long. GarnerDocs turns down passwords that have appeared in known data breaches.

Forgotten your password? Sign out, select Forgot password? on the sign-in page and follow the link in the email.

Two-factor authentication

Two-factor authentication asks for a 6-digit code from your phone as well as your password when you sign in, so your account stays safe even if someone learns your password. Each person on the team turns it on for their own account, and owners and admins can require it for everyone. You'll need an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or 1Password.

1. 1

   Turn it on

   In Settings → Profile, find the Two-factor authentication card and select Turn on. Enter your password when asked.

2. 2

   Scan the QR code

   Scan the QR code with your authenticator app. If you can't scan it, type the setup key into the app instead.

3. 3

   Enter the code

   Type the 6-digit code your app shows and select Continue.

4. 4

   Save your recovery codes

   GarnerDocs shows a list of recovery codes. Copy them somewhere safe, such as a password manager. Each one works once.

From then on, after your password GarnerDocs asks for the code from your app. If you don't have your phone, select Use a recovery code instead and enter one of your saved codes.

Running low on recovery codes, or think someone else has seen them? Select Show recovery codes on the card to see them, and make new ones there. The old codes stop working straight away.

To turn it off, select Turn off on the same card. Signing in then only asks for your password. If your workspace requires two-factor authentication, you can't turn it off, and you'll be asked to set it up before you can use the workspace.

Lost your phone and your recovery codes? Contact us at the address in your account emails.

Delete your account

The Delete account card removes you from every workspace and signs you out. Your requests move to each workspace's owner. If you're the only owner of a workspace, transfer ownership first.

Good to know

• Changing your profile doesn't change your role. Owners and admins manage roles on the Team page. Roles and permissions
• Your workspace's name and time zone are in Settings → Workspace.