For clients
I didn't get the email
Check spam, find the sender, and other ways to get your link.
Last updated · Facts checked
If the email with your link hasn't arrived, check your spam folder first, then ask the business that sent it to send the link another way.
Check your inbox
- Look in spam or junk, and in other tabs such as Promotions or Updates.
- Look for the sender's name. It's the business's name followed by "via GarnerDocs".
- Search for the subject. The first email says the business "has requested documents for" and the name of the request. Reminders say "A quick reminder about your documents".
- Mark it as not spam if you find it there, so reminders reach your inbox.
Still nothing?
- Check the address they have. Ask the business which email address they used. A typo is the most common reason.
- Ask them to send the link another way. They can copy your link and send it by text message or in their own email. It's the same link, so it works the same way.
- Ask them to send the email again once your address is right.
Good to know
- You don't need an account or a password. The link is all you need.
- Reminder emails carry the same link, so any of them will work.