My link doesn't work

If your link shows "This link isn't valid anymore", the business that sent it needs to send you a new one.

Why a link stops working

• They made a new link. When they reset a link, the old one stops working straight away. Look for a newer email or message from them.
• The request is finished. After they've received everything, the request stays on your page for a while so you can see what you sent, then it goes. It also goes when they delete the files.
• The request was cancelled.
• The business closed your link. For example, when they no longer work with you.
• The link was cut off or mistyped. Some email apps break long links. Tap the Upload documents button in the email instead of copying the address. If you typed it, check every character.

If the link once worked, the page names the business and may show their email address.

You're asked for a PIN

Some businesses protect your link with a 6-digit PIN. They give it to you themselves, for example by phone or text message. It's never in the email. If you don't have it, or it doesn't work, ask them for it. They may have made a new one.

If you see "Too many attempts", the PIN was entered wrongly too many times and the link is locked for 15 minutes. Wait, then try again, or contact the business using the details on the page.

"Too Many Requests"

This means the page was opened too many times in a minute from your connection. Wait a minute, then try again.

Get a new link

Ask the business that sent you the link for a new one.