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For insurance agents and brokers

Quotes, renewals and claims, without the wait.

New-business quotes, yearly renewals and claims: send each client one list through a private link, schedule renewal requests, and let reminders chase what they forget.

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Policies wait on paperwork clients forget to send.

A quote needs the current declarations, a renewal this year's changes and a claim photos and receipts. All of it comes from the client.

Photos across five emails

Clients send damage photos from their phone, a declarations page as a screenshot and receipts in reply to an old thread.

Quotes and renewals on hold

The carrier won't quote without the signed application or updated values. You chase by email, then by phone, as the renewal date gets closer.

No clear view of what's missing

Quotes, renewals and open claims, tracked by hand in a sheet that's always a week behind.

How it works

Four steps, for every policy file.

The same way of working for new quotes, renewals and claims.

  1. 1

    Pick a template

    One list for quotes, renewals and claims.

    Start from your new-business, renewal or claim template, then add, remove or rename documents for this client.

    Create a template
  2. 2

    Send a private link

    Clients upload from their phone.

    Your client opens the link on any device and uploads each document against its item. No account, and their progress is saved.

    Copy or share the client link
  3. 3

    Let reminders follow up

    Only what's missing, on a schedule.

    By default, reminders go out 3 and 7 days after you send the request and shortly before the due date, listing only what's outstanding.

    How automatic reminders work
  4. 4

    Review each file

    Approve it, or ask for a clearer photo.

    Approve each document, or ask for a replacement with a note your client sees next to that item. Earlier versions stay in the history.

    Review and approve uploads

Features

Everything a policy file needs. Nothing it doesn't.

A template for each kind of file

Build your quote, renewal and claim lists once, then start each request from the one that fits.

Create a template

An annual renewal workflow

Pick a day, a month and the clients who renew then. Each year it creates their requests at 08:00, as drafts to check, or sent once you've confirmed you want that.

Set up recurring document collection

Photos like any other file

Each document shows your client the file types it takes and its size limit. Tick HEIC for iPhone photos.

Add, remove or rename requested documents

Replacements with a note

A blurry photo, last year's declarations page, one vehicle of two: ask for a replacement with a note shown next to that item.

Ask a client for a replacement file

One workspace for your agency

Growth and Pro

Invite your producers and account managers, assign each request to whoever services the account and see who reviewed what.

Invite your team

Branded client page

Growth and Pro

Your logo and accent colour on the upload page and in the emails your clients receive.

Add your logo and brand colour

ZIP download for your records

Download a client's documents as one ZIP for your agency management system. GarnerDocs deletes them after your retention period.

Download all files as a ZIP

Quotes and claims as they come, renewals every year

Send a quote or claim request when you need the documents, due ahead of your own deadline. For renewals, set up a recurring workflow that runs Annually: choose the day and month, your renewal template and the clients who renew then. Policies renew all year, so create one workflow for each renewal month.

Your templates are typical examples to tailor to each client, not a list of what any carrier requires.

Photos of the damage, and every other file

Damage photos upload like any other file. Each document takes the file types you tick: a new document accepts PDF, JPG, PNG and ZIP, and you can add HEIC (the format many iPhones save photos in), XLSX, CSV or DOCX. Every file can be up to 25 MB, and clients can choose several at once. Video files aren't accepted, so ask for photos.

Keeping client documents private

Files are stored privately with encryption. Only your team can download them, after a permission check, through a link that expires shortly after. Everything runs over HTTPS. Each client link ends in a long random code that GarnerDocs doesn't keep in readable form, and you can reset a link so the old one stops working. Files are deleted after the retention period your firm chooses, and client data isn't sold or used to train AI models. The Security page has the details.

GarnerDocs doesn't claim to meet any state insurance regulator's or carrier's requirements. Confirm the measures above against your own obligations.

What GarnerDocs doesn't do

GarnerDocs does one job: getting documents from your clients to you, complete and checked. It isn't an agency management system, and it doesn't connect to yours, to carrier portals or to any rating tool. It doesn't quote, bind or issue policies, and it doesn't handle claims, assess damage or decide what's covered. Your clients get a link and a list. The files go into the system you already use.

Questions

Do clients need to create an account?

No. Clients open the private link you send them and upload directly. There's no registration and no password to remember.

Can clients send photos of the damage from their phone?

Yes. Photos upload like any other file, several at once, up to 25 MB each. Tick HEIC on the document for photos in the iPhone format.

How do I collect documents before every renewal?

Set up a recurring workflow that runs Annually, on the day and month you choose, for the clients you pick. Policies renew all year, so create one workflow for each renewal month. Reminders follow up once the requests are sent.

Does GarnerDocs quote policies or handle claims?

No. GarnerDocs collects your clients' documents and your team reviews them. It doesn't quote or bind policies, or file claims with a carrier.

How long are files kept?

For the retention period your firm chooses: 30, 90, 180 or 365 days after a request is completed. Then they're deleted, and the workspace owner is emailed 14 and 3 days before. Download what you need to keep into your own records first.

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Spend less time chasing. More time doing the work that matters.

Make document collection the easiest part of working with your clients.

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